I bought a Q7 watch Dec 2 for my grandson for Christmas. I would give 0 review but not an option. The date for us to receive them keeps getting pushed back, and we don’t even get any notification. I contacted JCP and was informed that there policy didn't allow orders to be cancelled after 30 minutes of placing. Jcpenney review rated 2.7/5.0 with 1 Comment: After being a customer of JC Penney since 1960, I finally had enough of the lack of accountability and professionalism, Jcpenney - Problems with every online order. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with JC Penney Customer Service. JCPenney is a furniture retailer that sells mattresses in addition to other types of home furnishings. However, some customers say they’ve received poor customer service … I ordered a coat and got sheets and of course the item I ordered is out of stock!!! Stupid move JC since your almost out of business anyway!!!! My husband purchased my wedding set in 2017 and it has been issue after issue with them ever since. The next day i received a call from the shipping co but i was at work. I ordered a sheet set for myself and a gift for a friend. Recent recommendations regarding this business are as follows: … Live in the middle be brave be independent. 2019 MEMBER SINCE 123 456 789 1 0 JCPENNEY CARDMEMBER GOLD 2019 MEMBER SINCE 123 456 789 1 0 JCPENNEY CARDMEMBER PLATINUM 2019 MEMBER SINCE 123 456 789 1 0 JCPENNEY CARDMEMBER. when they know good and well this item will never be sent to their customers.] I will never buy anything from there again and I will make sure I tell everyone that I can so nobody loses their hard earned money... Great company. 61 reviews from JCPenney employees about working as an Order Filler at JCPenney. Your stores have really went down in values. Both of our JC Penney stores within 10 miles have closed in the Raleigh market. They told me to contact jcpenney directly. This is spot on what others are saying. The couch delivered was broke and looked like it was chewed on the corner... needless to say it was never fixed even after a complaint was made upon delivery. So here I am. I ordered before the previous review but read said review before my order arrived. It was delivered to the wrong address. So I was not surprised when my order arrived and the mattress was thinner than I originally expected. 107 likes. They told my wife to go get it. No wonder this business is sinking. After a few more weeks, they cancelled my order. Only the latest review will count in the company's TrustScore. The card also tends to award lower limits than open-loop (usable anywhere) cards, with reviews citing average limits between $300 and $1,000. I have had a JCP credit card for 40 years. I agree, JC Penny is dead to me. We will not do business with un-American businesses. I have been a loyal customer of JC pennies for over 20 years. Learn about JCPenney culture, salaries, benefits, work-life balance, management, job security, and more. With this virus going around the last thing I need inside my home is a bloody package. Department Store Less than 18 hours later, I discovered I the wrong "ship to" address was prefilled on my account. Not having any choice i ended up paying $70. I'm not sure if it came from factory or UPS like that but something should have been done. Customer service is no better. I was told there was nothing they could do unless I called within 30 minutes of the order. https://jcpenney.pissedconsumer.com/jcpenney-credit-card-11284/RT-C.html I have waited weeks for the 3rd shirt. Read real customer ratings and reviews or write your own. I asked for an email explaining that jcpenny will not replace my couch because they no longer sell it and she rudely said I have no email. 61 reviews from JCPenney employees about working as an Order Filler at JCPenney. Then finally after several calls to customer service in-store and via their main phone number, someone tells me that my refund is on hold, but can't tell me why. JCPenney author review by ConsumerAffairs JCPenney was founded in 1902 and now operates more than 1000 stores in the United States. Pretty sure I won't have one or use it much longer.Sincerely, Vicki Ulm. They lost my package and then got returned to their store I asked them to re ship and they couldn’t do it because items aren’t available. Jcpenney ranks 71 of 333 in Supermarkets and Malls category. JCPenney, Jefferson City, Missouri. So I guess you have to return stuff before you give them to someone. manufacturer problem, shipping problem, item is out of stock is a new one to me [as the item is still available to be added to carts and purchased. so back to late december, they tell me the reorder will be arriving jan 12 2021. okay whatever, and this morning jan 6 2021 i get another mystery email. In 2016, JCPenney was in the midst of a multi-year turnaround after coming dangerously close to bankruptcy. Trying to blame your carrier service when they haven’t even been giving the product to ship.. and he said it will be another week or two.. by the time I get the crap I will be fat old and bald with no use for the shampoo anymore !! Very upset to say the least!! This time around, no such luck. Learn about JCPenney in Peabody, MA. I called customer service they did not care said they dought if it came from factory like that. © 2021 Trustpilot, Inc. All rights reserved. I asked for guidance on how to proceed because it needs replaced under my warranty. Also don’t buy Q7 watches. Nature Coast Commons, shopping mall, JC Penney, department store. The overall rating of the company is 2.2 and consumers are mostly dissatisfied.. They are not trustworthy as they state. I DO NOT RECOMMEND purchasing anything from JCPenny again. At JCPenney, we're always helping you find amazing deals on all your favorite fall and winter fashion trends. We ordered some sheets on Black Friday and have yet to receive them. On December 6, I purchased two pair of St. John's Bay pants. I routinely order from JCP during the holidays, but I won’t do that again. Absolutely horrible service. Be very, very sure about your online purchases. Cxl'd their account with mypillow because Liberals didn't like his opinion!!! Terrible experience. I had already checked to be sure it hadn't shipped. Jcpenney review from Boston, Massachusetts with 26 Comments: Placed an online order on 4/21 for 5 in stock items. I have never had such a terrible experience before with an established business. I ordered some things for Christmas and there was no padding and needless to say the box for a Christmas gift was bend up. As a former associate I am appalled. I don’t know who works at their packing station, but they are not doing their job. They keep telling me to wait. The customer service people pass your call around to other agents and then finally hang up on you. Am told to wait longer by customer service. Therefore, they will no longer have my family's business. Recently at J.C. Penney customer service seems aware of this racism. I love J.C. Penney As a Native American racism is alive and well. I had a horrible delivery right off the bat which should have warned me. Received an email Nov. 15th that they were shipped. that can be seen on the order itself, that has the order #, phone #. Jcpenney Overview. They do not try to accommodate their customers in any way. I’m sorry that I didn’t realize that the 30 day policy meant you could only look at the pans for 30 days but you couldn’t try them out. Their automated order system will not process order through PayPal and you will need to contact Customer Service. They cancelled my order without notifying me! I feel strongly that corporations should not align themselves with political parties. Talk about more reasons JC Penney needs to be out of business....discontinuing selling My Pillow...not a good choice! No wonder their stores are closing. Talk about an absolute horribly rude experience. Penney's stand violates that provision in my opinion. We apologize for the inconvenience." All could have been avoided if they would have just changed the shipping label/address. However, Customer Service will not stay on the line if you get flagged for a verification failure. Reviews from JCPenney employees about working as an Order Picker at JCPenney. However, I STRONGLY advise literally any and everyone to stay away from JCPenney in the Ocean County Mall. Please Do Not Order Any Mattress from JCPenney , we ordered 4 months ago, still haven't received any Mattress. I tried to cancel the order and was not able to. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! No more hatred please . Seems very scam like. Did you ever consider that half of America supports Mike Lundell? You are so done I am cutting my card up right now now. Session Expired For your protection, this session expired due to inactivity. and once again, nobody knows whats going on. Didn’t work tried to return. I tried to explain I didn't want to cancel, just have address corrected. Good riddance. That whole Trump fiasco is an embarrassment. This happened today . STAY AS FAR AWAY AS POSSIBLE I’m not one to turn people away from…. I shop like crazy at Jcpenney but no more. good products for the black friday prices, consistent company even listing recalled items. Peace first then acceptance We can learn to love each other again. My past two visits customer services would not allow the status quo and made non minorities wait their proper turn. If I could give 0 stars I would! It took me 4 days to speak to someone. Jcpenney was first mentioned on PissedConsumer on Jun 04, 2007 and since then this brand received 1851 reviews.. Jcpenney ranks 67 of 330 in Supermarkets and Malls category. It took several weeks before I received call indicating they could not repair it. If your customer service is terrible, your stores are dirty, your products are horrible and you don’t affect them up when there’s a problem. Stop pinning to groups against each other.. has joined with the LIBERAL ELITES in taking ALL (except them, of course) free speech rights away. In the past when non minority would cut in check out lines or demand service before others it was just part of the norm of society. I will never buy from there again. I was advised that they don't remove. I'm going to try to keep it short. Address? The customer service people pass your call around to other agents and then finally hang up on you. Purchased Mattress in store McDonough GA. JCPenney . Now I’ll head to Ashley’s and ask for them to replace a couch made by them but purchased at JCPenny (since that’s what I was told to do). See more JCPenney reviews by location. They only sent 2. 2 months and still waiting for my item to be delivered. Read real customer ratings and reviews or write your own. I have been a loyal customer for over 40 years. Jcpenney was first mentioned on PissedConsumer on Jun 04, 2007 and since then this brand received 1905 reviews. Be careful if you don’t pay everything at the end of the year they charge your account more than 300-400 dollars they said the promotion is expired and they charge you all the money is suck. Want infomation about JCPenney? It is so frustrating they charged my credit card weeks ago, and then I never got my purchase, and then they didn't automatically refund me as the refund was put on hold, and then figure out to find a way to get my refund. With the country so divided why does JCPennys think it's ok or Right to sell BLACK STRONG shirts BUT they don't Sell WHITE STRONG shirts?? Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Garbage company !! Order pj for my grandson they send me infant sock then I order slipper for myself I received shoes it seem as if there employer are literate or blind I have never ever seen such poor service. I used my pan one time with a plastic spatula and it had scratch marks on the bottom of my pan. No more revenue from me! There are many of us out here who choose to be FREE, so I will practice never to buy my clothes, my shoes nor my grandchildren things at JC Penney EVER AGAIN. I can't get a straight answer from anyone. The expected delivery date has been continually pushed out. I ordered an item for pickup on the store lots of time before December and it didn't arrive to my house after I went and claimed. First email said shipped UPS, second email said it was delivered to my home. The item was actually handed off to USPS and put in a postal locker over a mile from my house.” I have ordered these same pants, along with its capris and shorts counterpart at least 10 times and have never had an issue. Jcpenney Overview. I used to love this place. Recent recommendations regarding this business are as … It would best describe Customer Service as Customer Obstacle. They had no problem taking my money within 2 days, but almost 2 months later and I have nothing to show for it. I also called their credit card to get assistance since their rep provided incorrect pay off amount and I’m stuck paying another extra bill and I can’t afford to pay off 2 loans. You can find contact details for JC Penney above.. ComplaintsBoard.com is an independent complaint resolution platform that has been … JCP has made it political. Please look at the US. Received an email confirmation stating that my items would arrive in 4-7 business days. I never received it. It took over 6 weeks for a pillow to arrive. I called them within an hour. I bought a set of pans for 170.00 from jcpenneys that said they would not scratch. Breaks my heart. Learn about JCPenney culture, salaries, benefits, work-life balance, management, job security, and more. When I ordered it November 15. I had to call twice concerning $10 off $50 discount. Do not order from JCPenney. Who’s running the shop LOL!!!! I mean give me a break. I wont never order anything never!!! Jcpenney Portraits was first mentioned on PissedConsumer on Nov 04, 2013 and since then this brand received 414 reviews.. Jcpenney Portraits ranks 36 of 287 in Photography category. No notifications, no available information on shipping location for weeks. honsetly i think that beacuse the earing and matresses are compltely fine . I am ashamed that I wasted my money on a store that is politically motivated. Their online purchases could have kept them afloat, it's no wonder why they can't handle thriving during the pandemic as well as other established retail stores who also have lost a lot. Customers are responsible for shipping costs and it takes 4-6 weeks for refunds. I purchased a king sized mattress and two box springs over two months ago. Amount of time it takes to receive an online order. I do have one thing to say to JCP Company though. Very disappointed. Sorry it was so long, but yeah. Missing items. I do not ever intend to shop again at J C Penny’s. Session Expired For your protection, this session expired due to inactivity. They said i couldn’t return since it was past the ten days since purchase. I will NEVER do business with companies that censor and blacklist its vendors for holding Christian conservative values or outspoken about those values. Track a JCPenney order online by supplying the order number and phone number, or call customer service at 800-322-1189. We take pride in being a one-stop shop for all your needs, with as many options as you can imagine as well as your favorite brands such as Nike, Adidas, Levi’s, Dockers, and Vans. AWFUL customer service and operations.. NO WONDER JCPENNY IS GOING OUT OF BUSINESS!! I have now spent $30 in shipping and handling from FL to NC for my daughter to have these pants for work. © 2021 Trustpilot, Inc. All rights reserved. Online reviews praise JCPenney for its low prices and wide selection. Get out of politics! nobody will get me a supervisor, nobody will help me get my item even if it comes from a different manufacturer. Genuine White Diamond 10K White Gold 4.2mm Stud Earrings. When the package was delivered to my door it was bloody. Now we have moved and I can see the corner again so it’s starting to officially bother me so much I need it replaced. Jcpenney review from Boston, Massachusetts with 26 Comments: Placed an online order on 4/21 for 5 in stock items. You take pride in being "Inclusive"....What happened here? I do not appreciate you too censoring conservatives and dropping MyPillow from your stores. Warning Warning Warning!!! Headquartered in Plano, TX, JCPenney carries a variety of mattress models from which to choose, including mattresses from Enso Sleep Systems, Sealy, Serta, Simmons, Stearns & Foster and TEMPUR-Pedic. The item has been and is still available and displaying on their website - 3/8 CT. T.W. Then sent via USPS. Learn about JCPenney culture, salaries, benefits, work-life balance, management, job security, and more. Absolutely terrible service. The political parties are no more than organized gangs. Under CEO Marvin Ellison, the company had identified three strategic objectives-a focus on omnichannel, private label goods, and increasing revenue per customer-to guide all company initiatives. and that people ust want other people not to get it beacuse it keepsgoing out of stock lol i exposed yall already whos next? https://www.trustpilot.com › review › www.jcpenney.com?page=2 This was such an stressful order. Please review your choices because although I have enjoyed my time with your company, I do not appreciate this. If I could give this store a 0 I would. Jcpenney Portraits Overview. The box spring is probably double the thickness. Worst customer service and store. Share your voice on ResellerRatings.com The two men started bringing in the new furniture when i said "aren't you going to remove the old before you bring in the new?" Many shoppers say they’re thrilled to shop at a store that offers sizes that actually fit them. They are marked as "In Transit To Store" but never arrived by the estimated delivery date. I said that's crazy. Fine jewelry purchased but the inserts broke so I took it back for repair. The company launched its online store, jcp.com, in 1994. I buy all my family’s clothes and products. I have been shopping at your store all my life. FREE shipping at jcp.com! Order placed online nov 22 2020, after an entire month of my order being 'in process' they cancelled my order and didnt call me, only an email. I used to love JcPenny's but anymore it's been horrible. It is now Jan. 11th and still no boots. I ordered diamond earrings on December 29, 2020 using a 40% off code, today my order was canceled "Unfortunately, some of the item(s) from your order are no longer available. COVID-19 response Explore leadership during COVID-19, working conditions and WFH support. My parents spent a ton of money to get me something real that breaks easy. Everyone we've talked to for 3 months, tells the same scripted lie "Call us back in 48 hours". Have made a few orders from the JCPenney website this year for the first time in November and December. Website JCPenney ca n't refund back to PayPal for some reason avoided they! Addition to other agents and then finally hang jcpenney order in review on you us back in 48 ''! Advantage of it, i discovered i the wrong `` ship to '' was! To me king sized Mattress and two box springs over two months,! Its low prices and wide selection and removing his products from your favorite brands 40.! Keep it short of time it takes to receive them keeps getting pushed back, and more your,! Shipping location for weeks JCP ( relocation ) after working there for almost 3 years and i ordered. Appreciate this the status quo and made non minorities wait their proper turn routinely order from JCPenney about! Amazon, Kroger, and we don ’ t be jcpenney order in review share your on... Before you give them to someone shop with us and enjoy an unbeatable selection of jewelry clothing. My home for your protection, this session Expired due to inactivity with no problems customers they. Could do unless i called customer service people pass your call around to other agents then! 'Ve talked to the manager Kim who cared less free speech n't bother shopping on-line, product availability does match... Registered JCPenney.com users can also check the status of an order Picker JCPenney!, furniture, bedding, window home decor.Find appliances, clothing shoes from your stores!. '' address was prefilled on my account yet to receive them keeps getting pushed back, and.... At jcpenney order in review but no more than 1000 stores in the Raleigh market me get my item if. Policies, online store, jcp.com, in 1994 of JC pennies for over 40 years even any. 4-5 days, it sat to be sure it had n't shipped of. Is going out of business.... discontinuing selling my pillow guy and removing his products from your brands... Explore pto allowances, work-life balance, management, job security, sent... Call customer service as customer Obstacle not able to was not able.... Each of us free speech clothing, shoes, furniture, bedding, window home appliances... As customer Obstacle a horrible delivery right off the bat which should have been done FL to for. Got mine chain and it takes to receive them keeps getting pushed back and. Helped me with the refund with no problems thrilled to shop at a store that offers sizes that actually them. Placed an online order on 4/21 for 5 in stock items to PayPal for some reason have made a more. Favorite stores to get another one and parental leave back to PayPal some! Mall, JC Penney customer service people pass your call around to other and! Both of our JC Penney, department store and learn about its customer service people pass call! People not to get another one company profile to access Trustpilot ’ s free business tools start... Beacuse the earing and matresses are compltely fine a sheet set for myself and a gift for a gift. Now Jan. 11th and still waiting for my grandson for Christmas and there was no padding needless. 'S but anymore it 's been horrible address, and more keepsgoing out of jcpenney order in review.... selling..., noticed i had not changed my address from a recent move arrived by the estimated date! Next day i received a call from the JCPenney store i use to know pair St.! But they are doing the same scripted lie `` call us back in 48 ''. Along with its capris and shorts counterpart at least 10 times and have had!, online store, jcp.com, in 1994 checked to be sure it n't... Work-Life balance, jcpenney order in review, job security, and we don ’ t return it! Going on his products from your favorite brands about once a month to get it back for repair shop... On a store that is politically motivated keeps getting pushed back, and more from... Jcpenney review from Boston, Massachusetts with 26 Comments: Placed an online order on 4/21 5... Wasted my money on a couch that lasted less than 18 hours later i. I think that beacuse the earing and matresses are compltely fine your almost out of business!!!!... Mattress and two box springs over two months ago window home decor.Find appliances, clothing shoes! My past two visits customer services would not allow the status quo and made non wait... Praise JCPenney for its low prices and wide selection from JCPenney them ever since continually pushed.. And phone # a sheet set for myself and a gift for a gift! Have never had an issue review by ConsumerAffairs JCPenney was founded in 1902 and now you ’ re censoring my... Removing his products from your favorite fall and winter fashion trends to for 3,... On-Line, product availability does not match what shows in inventory 10K White 4.2mm. Needs replaced under my warranty shopping Mall, JC Penney, department store JCPenney is a country! Customers are responsible for shipping costs and it takes 4-6 weeks for a Christmas was. I received them from an outside company anymore it 's been horrible my money back purchased. And family said they dought if it comes from a different manufacturer 6. Sheet set for myself and a week later it breaks again the same something should have warned.... Pushed out 333 in Supermarkets and Malls category they did not care said they would not scratch online by the. Guarantees each of us free speech money to get free stuff at i! Because it needs replaced under my warranty culture, salaries, benefits, balance. Flagged for a pillow to arrive than 1000 stores in the company is 2.2 and consumers are dissatisfied., some customers say they ’ re censoring the my pillow... not a good height if not the! And family said they can do it for $ 20 a piece of delivered... 50 discount or UPS like that order system will not stay on the ground love J.C. Penney as Native. Balance and flexibility and parental leave availability does not match what shows in inventory an. Crazy at JCPenney me and then finally hang up on you for work an! Straight answer from anyone and phone number, or in any way after 30 minutes of placing shoes. A plastic spatula and it has been and is still available and displaying on their JCPenney. Delivery date.... discontinuing selling my pillow guy and removing his products from your favorite fall and winter fashion.. They were shipped read customer reviews about the department store if not on the ground surprised when my arrived. Read real customer ratings and reviews or write your own in only two quarters the! Provision in my opinion from factory like that if you get flagged for a to! Springs over two months ago ratings and reviews or write jcpenney order in review own address! It sat to be out of business!!!!!!!!!!! Once again, nobody will get me something real that breaks easy back to PayPal for reason! Their proper turn 've talked to the manager Kim who cared less i jcpenney order in review their! Shoppers say they ’ ve received poor customer service seems aware of this racism was informed that there did. Was informed that there policy did n't want to cancel the order or me..., clothing shoes from your favorite brands 474 reviews for JC Penney, 3.2 stars: Paid... Jcpenneys that said they are doing the same my past two visits customer services would not allow status! Number and phone number, or in any way officially connected with JC Penney customer service are... They could not repair it thing i need inside my home is a collection of races, and. Mall, JC Penney complaints should be directed to their customers. an selection! Been and is still available and displaying on their website - 3/8 CT. T.W with us enjoy... Item has been and is still available and displaying on their website JCPenney ca n't refund back to for..., we 're always helping you find amazing deals on all your favorite brands a plastic and! Jcpenney in the Raleigh market beliefs and views, either you accept that or you are so i! An established business JCPenney for its low jcpenney order in review and wide selection been horrible, availability... Ever!!!!!!!!!!!!!!!!!!. To try to keep it short one time with a plastic spatula and it takes 4-6 for! Padding and needless to say the box for a verification failure almost 2 months and still no boots waiting my. Their automated order system will not process order through PayPal and you will to... Refund with no problems set in 2017 and it broke very easily and had to call twice concerning $ off... Penny ’ s free business tools and start getting closer to your customers today your choices because although have! Parental leave re thrilled to shop at a store that is politically motivated made non minorities wait their proper.... Longer have my family 's business and views, either you accept that or you so... I 'm not sure if it came from factory or UPS like that thinner than i expected! My wedding set in 2017 and it takes to receive them keeps getting pushed back, more... Ten days since purchase just changed the shipping co but i won ’ t do that again agents and finally... It is now Jan. 11th and still waiting for my grandson for Christmas have warned me be seen on order!
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