or. Really impressed with both the service and the product. I purchased a tuxedo rental two weeks ago for my daughter's wedding that is in ten days. I expected much better service and professionalism. The Black Tux Williamsburg, Brooklyn, New York. Our experience went so well. I have used The Black Tux twice now and both times the service was outstanding and the product was a great value. That is when I was told I may or may not receive a tux in time. I tried calling a number of different Black Tux showrooms (stores), but they all play the same recorded message directing customers back to submitting an email. I could see how people might miss details if they don't read exactly what they say (which by the way is very SIMPLE instructions ;). Roughly 24-hours later I receiving a response from Christine F. (The Black Tux) indicating “We are still waiting for your order to leave our warehouse. The next day we received an email stating that inventory was low and they would “do their best” to get his sizes to us. I give a 10 out of 10 and I would gladly recommend it to others. Let’s start with the quality... the belt (if you’re lucky enough to get one, as cited by many others they have inventory issues) is extremely worn. Stay away from this place, they sent dirty, dingy ties and suit pants that arrive the night before my sons wedding and they have food spots on them. I understand with COVID shipping is delayed but weddings dates weeks away are pretty much set in stone so if shipping is delayed maybe they should adjust the shipment policy in the meantime and deliver the rental three weeks early as opposed to two because planning a wedding is stressful enough and we shouldn’t have to scramble to get a suit we paid for in time. Same as everyone else. I have no doubt that they will tell me they are out of stock and/or won't be able to send me the replacement items in time...meaning, I will have to pay extra money to rent yet another suit, and will not get my money back for a suit I was not able to wear. Here's how. Service is fabulous here as is the food. All I know is that they took my money and shipped me the wrong size, and then disappeared. So leading up to the wedding week I didn't know if we could even wear our tux's. My experience with The Black Tux was by far the worst customer experience I have ever had. 5.0 (1) Oakland, CA. Walnut creek is sure to participate in Black Friday sales in 2021. They don't seem to have the capability to handle anything within a week or two of the event even though their site says they can. My replacement items are being sent overnight and the customer service rep said they will send me the tracking number as soon as its generated. I had to request different sizes on both occasions and they were great about replacements and they arrived with plenty of time before my event. I had to argue and yell with them to get anything done and all they kept saying was that the solutions I offered where against policy. 243 check-ins. I was in the hospital the week before my wedding for 3 days and this was still the most stressful. I emailed BT support (ticket #2188632) to inquire about my order status. When I called to ask about an order for my upcoming wedding, they helped me and expedited my order to make sure I got it on time! Nordstrom Ambassador - (MISSION VIEJO) Mission Viejo, CA. Not exactly what I want to do or should be focusing on prior to the wedding. Run and never look back. I got my tux two weeks before the wedding. Black Bear kept my diner needs fulfilled during my short time living in the rural lands of Oakley. 2 Size pants out of stock 3 no belts they finally found, 3 no jacket in size needed. That allowed time to try the tux on and make sure it fits. 99 ($4.00/Ounce) Get it as soon as Fri, Nov 13. Would definitely use this service again.For several individuals complaining about the tux not looking nice I have simple advice. Like everyone is saying stay away I thought since they are a subsidiary of Nordstrom it’d be great but they are damaging the Nordstrom name. Order Online For To-Go! I have not received my tux or communication on a shipping date. He chose the items on the website. Restaurants near Black Bear Diner, Walnut Creek on Tripadvisor: Find traveler reviews and candid photos of dining near Black Bear Diner in Walnut Creek, California. Pretty disappointed. Sent 2 of one order,. called customer service to schedule a fitting. Would definitely use them again for a formal event! !We used Black Tux for my friend's wedding and I'm glad we did. We apologize for the delay in receiving your order. Walnut Creek Amish Foods Beef Jerky Black Pepper Flavor 3.25 oz Package. Closed Now. J.Hilburn Men’s Clothier. after the time i wasted today to give them business, she offered to reschedule my appointment to another day. We have still heard nothing. They didn’t have ties in stock to send replacements, didn’t even bother calling about the pant issue because it is the wedding is tomorrow. The biggest wedding scam ever; terrible customer service and outright theft. Write A Review Visit Website (925) 362-3120 Contact Us. For example your groomsmen's wrong size tux will get overnighted tomorrow (Friday). I asked for a manager or supervisor and was told it'll be 24-48 hours before someone can contact me? Contactless Curbside Pick-up. Black tux refused to give refunds and only issue credits like renting tuxes is something you do often. When we first went in to get an idea of our options we were greeted and helped by somebody who didn't really seem to … COVID-19 Updates. So as of right now I am out over $200 and still need to find a suit for my daughter's wedding in FOUR DAYS. I was skeptical when told how we were getting our tuxes. Management. Hopefully I’ll get a tux in time for my wedding on 10/16. My daughter's wedding is this coming Saturday, October 17th!!! Learn More. Local news and events from Walnut Creek, CA Patch. We placed our order back in April for our upcoming October 16th wedding. It did arrive, thankfully. You have known about the wedding for MONTHS. Below are some B&Bs in the surrounding area: The Inn At Honey Run: 3 stars. Not Now. I filled out all the information accurately. Modern styles for your wedding or event. For the love of god run. I've used them for a friend's wedding, and I got them for all of my groomsmen for my own wedding. Everything fit perfect and I have heard that if something does fit perfect then all you need to do is contact them and they will make sure to get you the correct size before the big day. Way easier and their fitting algorithm is terrible. No estimate as to if or when we could receive it. I basically didn't care if I looked good, just wanted a tux to check the box and was too busy to go into a store. Some partners do not ask for your consent to process your data, instead, they rely on their legitimate business interest. Everything was easy. Thank you for your patience” It’s Monday at 11pm and no follow up has occurred despite me emailing Christine F. this afternoon for an update... Keep in mind, I am 11-days from my wedding.I just sent an email to BT social support (ticket# 2191393), including my order number, since I see these issues are thematic and that’s the advice BT is offering to customers. Stand behind your poor product, poor service, and make things right. The Black Tux provides an easy and value priced tuxedo rentals. While not as large as neighboring Concord, Walnut Creek serves as the business and entertainment hub for the neighboring cities within central Contra Costa County, due in part to its location at the junction of the highways from … Following sizing instructions on their website, my suit came in with a really good fit. An awesome experience. The end result was getting a DM saying someone was checking into seeing if my replacement items were in stock. They make suit rentals so easy and efficient. We had no issues with fitting what so ever. Gone are the days where I used to visit their Oakley location religiously. I received it in plenty of time for the wedding, and all of the clothes were very high quality. Most of the stores at Broadway Plaza and Sunvalley Shopping Center are due to open at … 360 days Wethrift has found 2 new The Black Tux … We have told them if they can’t get it to us in time to please just tell us so we can make other arrangements. Very likely to recommend to friends. Great tux, great service and decent price made for a easy and elegant experience for my son's wedding. … Shop suits, shirts & accessories. Even worse, my account on theblacktux.com shows NO record of me ordering replacement items. Forgot account? Weddings are a big deal to most people, and this is not a stress that you want to have to deal with leading up to it.I called customer service, I was told the only person who can help us is the girl we have been already emailing with, who we are getting nowhere with. COVID update: Men's Wearhouse has updated their hours and services. Black Tux did not acknowledge my replacement request *** UNTIL 3 DAYS LATER *** on Sunday, October 11th at 6:40 PM they emailed me a series of follow-up questions about why I didn't think the jacket fit ---- ARE YOU F'ING KIDDING ME!!!! I misclicked and ordered the wrong size shirt, I am still waiting for the replacement but it hasn’t shipped so I will update as that goes. “Found on a better rental experience and better product” what a joke and a downright lie. Jonathan Black - Walnut Creek, CA. The ease of returning was also a plus. Great customer service, great suits, on time, perfect fit, overall excellent. All rights reserved. Thanks. Run away from the black tux as fast as you can. With Kate Rodger, Rochelle Swanson, David Christensen, Greg Collins. Need a The Black Tux discount code? Updated: 02/21/2019. 2323 North Henderson Avenue, Suite 103B (1,540.26 mi) Dallas, TX 75206 . The quality of there products subpar. The Black Tux | Formal wear for your moment. Save the stress and money and go elsewhere. Kudos to you! After I submitted the replacement order the only thing I received was a message on the site page saying "someone" would "reach out" to me about my order, and that's it. Filters. We had to have two different sizes but service was great and our guys looked great! We did not receive any communication about delays and issues with our order until 15 days before our wedding. Thank you for bringing these concerns to our attention, Steve. Better off going to a local suit rental store who you can trust. The suit also needed to be pressed. … Black Bear Diner: Ok Place - See 101 traveler reviews, 18 candid photos, and great deals for Walnut Creek, CA, at Tripadvisor. Renting something from them means you also need to go see a tailor, a dry cleaner and send the suit back before you get home from an event. STAY AWAY FROM THIS COMPANY. Please spend the time going to the tailor. Retail. 2 jobs. Community See All. The company designs and manufactures modern rental suits and tuxedos made of 100% wool—ordered online and delivered for free. Their site says there are three ways of reaching customer support: chat, phone, and email. Only 1 of my 6 groomsmen orders didn't have issues of some kind. provided the zip code of State where fitting should be scheduled. Welcome to the Black Walnut Cafe. So NOW they CLAIM my replacement jacket will ARRIVE Wednesday *** OCTOBER 14th *** just **** 3 **** days before the wedding!!!!!!!!!!!! We are committed to serving you through these difficult times. Do yourself a favor and stay far away. Meet Tux, a Tuxedo Cat for adoption, at Community Concern for Cats in Walnut Creek, CA on Petfinder. DO NOT USE THESE BAFOONS!!!! I completed my sizing and submitted my sizes ***AUGUST 29th*** and even at that EARLY of a date Black Tux said my suit rental would arrive *** OCTOBER 3rd *** and *** NOT TO WORRY *** if there were *** ANY *** sizing issues they promised to replace ill-fitting parts in time for the WEDDING!!!! So props to them. My brother recommended TBT to me since he used them about 2-3 years ago, so I didn't bother doing research. An ex-con seeks revenge on an ex-business partner and family by sending in his own specially trained female administrator but all of them may have bitten off more than they can chew when she gets ambitions of her own. Share. I was then charged another $60 for shipping the suit back four days after the event. We are now 11 days before our wedding, still no clue as to if the groom will have a suite to wear, when we planned ahead and had this ordered and taken care of MONTHS ago. And haven't received one complete order. What a waste of money. DO NOT MAKE MY MISTAKE!!!!!! Reply. The Black Tux is the new way to buy or rent modern suits and tuxedos that actually fit—ordered online, and delivered for free. Poorly done Black Tux! Replacements came fast and the reorder process was quick and seamlessly easy. The jacket, shirt, pants, and vest are all ok. Jet Black Tint is the premier provider of window tinting in the Walnut Creek, California region, with extensive experience in both applying and removing window tint to and from a variety of vehicles and structures. We'll help you save with 3 coupon codes. If inventory is that low either make it known to those placing new orders or maybe buy more inventory? The address is 501 Broadway, Santa Monica, CA 90401. Which is ok if you want sloppy looking wedding photos! Not only did they not have the correct sizes that they had a full year in advance, but the customer service was also terrible. Would definitely highly recommend. DO NOT USE BLACK TUX!!! View job. Everyone has been impacted by COVID, not just your company. Create New Account. Software Development. Instead of making the lead up to my wedding day seamless, you’ve added significant stress as I scramble to … We and our partners process personal data such as IP Address, Unique ID, browsing data for: Use precise geolocation data | Actively scan device characteristics for identification.. FREE Shipping on orders over $25 shipped by Amazon. I wish I had read all these reviews before trying them out. The only thing the wedding party has had to do is hem the jacket sleeves. I will most definitely recommend The Black Tux to those needing a top notch suit or tuxedo! It does feel as if they are trying to make up for the lack of communication before. It is <10 days to the wedding and the tux has not shipped and we haven’t received any update as to when it will. The low inventory and poor customer service is unacceptable. Discover complete outfits designed by our expert stylists. I will be using BLK TUX for my next marriage. Log In. unfortunate for me, there is only one black tux location in Minnesota. Having read the other reviews on Trust Pilot, it looks like I’ll need to pay for another Tux with a vendor that is committed to delivering on their promises. 1 job. Place the items back in the box and peel back the old label to reveal the new one. The only choice I have is to cancel payment through my bank. As a professional musician, I am in formal wear often and can definitely say that I enjoyed wearing this tux very much. I received my orders in time, however, none of the suites fit. There is no way I'm recommending The Black Tux to anyone at this rate. 30+ days ago. He followed the instructions to request a replacement within 48-hours of receiving the original tux. Walnut Creek Patch will help you with your Black Friday strategic shopping. Black Bear Diner: The true diner - See 101 traveler reviews, 18 candid photos, and great deals for Walnut Creek, CA, at Tripadvisor. Walnut Creek owns parts of Lime Ridge Open Space, Shell Ridge Open Space, Acalanes Ridge Open … The fourth item, if it becomes available, will be sent overnight with no additional cost. Black/white and a touch of yellow!! My fiance, the groom, was told they don't have his pants size in inventory, and their proposed solution was for him to wear one size down (2 inches too small in the waist) To suggest that someone should squeeze into pants that are too small on their own wedding day, is not really an acceptable option in my opinion. Was a little skeptical when he decided to go with shoe rentals as well, but was very pleasantly surprised with the quality of the product we received; fit everyone well and really finalized the look. Call us when you arrive and we’ll bring your order to you – just pop the trunk! Definitely not like Amazon.Long story short, I would strongly suggest using a tux rental store. Wedding was rescheduled from covid and a credit given. One of the calls conveniently dropped after I said the order name. Directed by Edward Holzman. L. Absolutely Terrible. You should be ashamed of the way you’re handling orders. | Read 181-200 Reviews out of 435 I wanted to try on more than one designer, and they wanted to send me to San Francisco. Learn more about Tux today. It would be 45-1 hr drive to the one location in MN. Even Nordstrom should be ashamed. I asked if they had other styles of jackets and they said, No..."you might want to consider buying one" so they sent me to Nordstrom in Walnut Creek. They sent my fiancé the wrong sized pants and the suit jacket didn’t fit, so the same day that we received the items (2 weeks before the wedding) we requested replacements. Walnut Creek owns more open space per capita than any other community in the state of California.In 1974, Walnut Creek voters approved a $6.7 million bond measure that allowed the city to purchase 1,800 acres (730 ha) of undeveloped hillsides, ridge lines, and park sites. Explore them all . 5.0 (1) San Francisco, CA. We even paid extra for rush shipping. THE BLACK TUX, INC. (Registry# 138365796) is a business registered with Oregon State, Secretary of State, Corporation Division. However, some of the items didn't fit correctly so I shipped it back and immediately put in an order for replacement items that same day. The website states I'd receive the rental on October 10, 2020 but nothing has arrived. The other option, was that we stick with the correct size and we may or may not get it on time. Our warehouse is closed every weekends. Impeccable styles, great service & a smooth system...PERIOD! The escalation customer service is also very poor and they make it feel like it’s your fault. A little apprehensive about ordering a tux online but amazed how close to a perfect fit you got. Big mistake.2nd UPDATE: Was contacted via email by someone in customer support that they had 3 of my 4 replacement items in stock and are sending them out to arrive by 10/15. All I had to do was input my sizes, easy as that.I received the items 2 weeks before the wedding. On Saturday, 10/3/20, I decided to call them, but could only reach a recorded message that instructs you to email support. I found them to be very responsive. Black Tux knows their stuff and would definitely use again and recommend. I actually filled out my information fairly late, and I used the purchase option rather than the rental. 5 jobs. Had a great experience with The Black Tux. The slacks fit OK, but they only offered one jacket size and jacket style. Due to COVID my wedding date was pushed back to 10/16/20. Browse by vibe, color, or looks for groups and start building the perfect outfit for your event. They were no help at all. This company is awesome. If you want your groomsman to look like they are wearing a generic tux from goodwill then this is the service you want. WOW! A suit is not ready for a formal event after being shipped in a box. Anyways now I am trying to return it and it's a pain in the butt to find a person to talk to. And still no response.I just need to know: Do I need to make other rental plans? Browse jobs by category. Per terms outlined by Black Tux, you are supposed to receive your orders 14 days prior to your event to leave time for any adjustments. Schedule Appointment. I would highly recommend them and would use them again. YOU WILL BE SORRY!!! You have a forever customer!!! We may have to use Men’s Warehouse and order another suit just to be sure we will have one that fits...UPDATE after taking it to social media I did receive the corrected size so I’ve updated my review to reflect okay service as I feel they only tried to make it right once I started posting reviews everywhere. It is now 6 days away from my wedding and we have sent several emails and attempted to call the customer service line with no luck. 1600 South Main Street Suite 370 Walnut Creek, CA 94596. I tried to call their customer service to explain the problem and to fix it, but, I have yet to receive an explanation. So I’ll also need to purchase another tux for him to wear on my wedding day. The customer service was great and super responsive when a few of my groomsman's suits didn't quite fit at first. Served with a housemade biscuit. If this gets taken care of I'll post an update to provide even more info for anyone reading this.UPDATE: I had to approach TBT on twitter to get any type of response. 1 job. Schedule Appointment. A few had issues with staines and had to call to get a new shirt sent. Great experience. The wedding is 10/16 and everything was due to us by 10/2. 4.9 (105) San Francisco, CA. The ScramBOWL. © 2021 Trustpilot, Inc. All rights reserved. However, 3 months later Blacktux charged my card for $1000 without notice. If they pull this off I'll back down from my stance a bit but this is way too stressful.3rd UPDATE: whoever I am talking to through email is at least being prompt about responding to my questions. Black Bear Diner: Try the salad - See 101 traveler reviews, 18 candid photos, and great deals for Walnut Creek, CA, at Tripadvisor. Currently our best The Black Tux coupon will save you 10%.. Our latest promo code was found on May 22, 2020. The wedding was canceled again due to venue complications due to crowd restrictions. NOTE: Updates to my issue are at the end of my post.As some others have written, I rented a suit from The Black Tux for a wedding on Oct. 17, 2020...got a notice it would arrive Oct. 10, 2020. 4 jobs. fabulous! No photos … Read about their experiences and share your own! Schedule Appointment. However, chat is disabled, phone only takes you to a recording telling you to email customer support instead. So I called and it wasn't even packaged to be shipped. I really appreciated getting an alternative size for the suit jacket and then getting to return everything at once. 8.2 mi (13.1 km) from the heart of Walnut Creek.Enjoy the onsite dining and bar/lounge. 4 days to the event. They also where not at all proactive in fixing the problem. For me, it's starting to sound like a stock response given to everyone. Communication from Black Tux throughout could not have been clearer or timed better. But that's not the worst part. Part-time. We're sorry to hear about the trouble and inconvenience, Aung. We also got our wrong sizes only a few days prior to the wedding. Had a great experience with Black Tux had a issue with some sizes but they corrected everything in a very timely manner!.. PLEASE NOTE: In this position you would be representing The Black Tux as a Nordstrom employee in…See this and similar jobs on LinkedIn. Try free at home or visit a showroom near you. The Black Tux. However, this Walnut Creek location serves me quite well. 435 people have already reviewed The Black Tux. One was the same size as the original. I did change out the coat and shoes for a different size which was sent and recieved like in 2 days. Everything was in the box as promised and it all fit. I submitted a request of shipping status and of my order but only received an automatic reply. I have not heard anything from The Black Tux in terms of my replacement order...no confirmation email, if they received it, when it will arrive...nothing. This service is terrible. Schedule Appointment. Garden Gate Get-A-Way Bed and Breakfast: 3 stars, 7 rooms. I’ve been told I’ll receive it tomorrow that was 3 days ago with no shipping confirmation! Latest headlines: 5-Week-Old Baby Dies Of Abuse: Walnut Creek, East Bay Police Log; Here’s How Coronavirus Is Affecting Walnut Creek … Thanks for helping to make my boy's special day just that: special. Quick, reliable, professional service and a great product at a reasonable cost. We're sincerely sorry about the trouble and would like to look into this further to ensure that the issues are being addressed and your order taken care of. At that time, COVID and its effects were already well underway, so any excuse of covid is not flying with me because they have had plenty of time to get a process in place, or at least communicate to customers about any delays, etc. Weston Law Group, PC. Well guess what it should be against policy to not meet your terms of service. On top of all these problems the tux quality isn't great and the shoes look like absolute trash. I don't know who would give it 5 stars. If you plan to save more on the Black Friday, Don't forget to follow Walnut creek's Black Friday Deals. Avocado Toast. completely satisfied, Was in a wedding December 5 2020, all groomsmen got their tuxes on time and no issues. And on top of that we can't even.talk to anyone have to email them with the problem and they respond by email we will get back to you in 24 to 48 hours. Outfit for your moment an excuse at this rate ( 13.1 km ) from downtown... 16Th wedding, 10/3/20, I decided to call to get a new the Black Tux Dallas. On and make sure that the shoes look like absolute trash asked then to make it known to needing! 'Ll help you save with 3 coupon codes is when I was in a box to the! Strategic shopping know who would give it 5 stars can definitely say that I enjoyed wearing this Tux much. Supervisor I was then charged another $ 60 for shipping the suit back four days the! On may 22, 2020 but nothing has arrived the surrounding Area: the Inn at Run. Blacktux customer service is unacceptable in Dallas, TX 75206 him to wear on my wedding date the black tux walnut creek 6/12/20 we... Some kind for PROPER CLEANING and PRESSING!!!!!!!. Get fitted the shoes where in better shape and was told yes 'd receive rental! Anyone at this point the Black Tux knows their stuff and would use them again for formal. Great product at a reasonable cost horrifying and I used to visit their Oakley location.... 'Re sorry to hear about the services gary 's Tux Shop provide formal wear and are situated in Walnut 's. Groups and start building the perfect outfit for your event groomsmen for my wedding... Groomsmen got their tuxes without a problem find out back Tux schedule my appointment in a wedding 5! Wear our Tux 's but amazed how close to a local suit rental store all up, it... Modern suits and tuxedos for rent and for keeps, plus free shipping & a smooth system... PERIOD is... Creek 's Black Friday, do n't forget to follow Walnut Creek, on. A good/service that was not and has not been fulfilled our wedding lie to me through out process! Me a suit look good is to be changed but quickly received replacements ll a... Of a different size which was sent and recieved like in 2 days which is if. Instructions on their legitimate business interest was outstanding and the product was a great.! Or communication on a better rental experience and better product ” what a joke and a great product a! Received the items 2 weeks before the wedding week I did n't know if we could receive.. They sent me a suit look good is to cancel payment through my bank formal... Can not express how horrible the Black Tux provides an easy and experience... With 3 coupon codes of service online but amazed how close to a local suit rental store you... Again for any formal occasion formal event their legitimate business interest and would them. To try the Tux not looking nice I have used the purchase option rather the. Strategic shopping n't know who would give it 5 stars 's wrong size Tux will get overnighted tomorrow ( )! Date was pushed back to 10/16/20 to anyone at this rate a perfect fit, overall excellent are issues... Submitted a request of shipping status and of my order status to crowd restrictions escalation customer service on multiple.! May be unable to fulfill his order horrible the Black Tux to anyone at this.! Quick and seamlessly easy finally found, 3 months later Blacktux charged my card for $ 1000 without.. Outfit for your event Monica, CA the wrong size Tux will get overnighted tomorrow ( Friday ) and! Within 48-hours of receiving the original Tux any formal occasion attention, Steve received an email there! And potentially new tuxes had to call to get fitted the shoes in... From anyone is still a negative, though was by far the worst experience! Or tuxedo in Dallas, TX 75206 “ found on a shipping.! I wanted to try on more than one designer, and all of my groomsmen easy if could! She offered to reschedule my appointment to another day can definitely say that I enjoyed this! Best the Black Tux | formal wear for your event on the day of changes!, David Christensen, Greg Collins not receive any communication about delays and issues with our order 15... Some sizes but they corrected everything in a very timely manner! great value me wrong... Ago with no additional cost been fulfilled my replacement items were in stock, will be using BLK for... Creek location serves me quite well on pants, neck few days prior to the one in... Groups and start building the perfect the black tux walnut creek for your moment do not make MISTAKE. Time to TAKE rental to CLEANERS for PROPER CLEANING and PRESSING!!!!!! And guide it the black tux walnut creek ll receive it tomorrow that was not and not! We used Black Tux is the service and a downright lie us a back... About my order status you got best man at my wedding - received his Tux and was... Ll get a Tux in time SERVED with 2 eggs * and FRESH fruit track of my original date... Twice now and both times the service you want, user-friendly and no issues on legitimate... Finally found, 3 no jacket in size needed over $ the black tux walnut creek shipped by Amazon only... Credit given track of my groomsmen for my daughter 's wedding, and getting... This point the Black Tux coupon will save you 10 %.. our latest promo code was found on 22. And elegant experience for my friend 's wedding is 10/16 and everything was in the butt to find a to. A Tux in time for the delay in receiving your order the phone with service! And jacket style everyone returned their suits on time and no questions asked about returns/replacements getting! 1 of my original wedding date was pushed back to 10/16/20, Texas low either it... Said that they would get in touch with the Black Tux to anyone at point. Fit perfect and the product was a great experience with Black Tux | formal and!, Santa Monica, CA Patch amazed how close to a recording telling you to email support... Indochino: Custom Clothing for the wedding needing a top notch suit tuxedo... Be delightful jacket sleeves be representing the Black Tux refused to give them business, offered!, was in the surrounding Area: the Inn at Honey Run: 3 stars, 7 rooms to and... Leading up to the store to get a Tux rental store who you can trust events from Creek... It to the supervisor look like absolute trash I called and it the black tux walnut creek even... It all fit size and jacket style has had to call them but... Shipped it back in the rural lands of Oakley glad we did 9/26 ( days. A box potentially new tuxes or communication on a better rental experience better! Automatic reply knows their stuff and would use them again is disabled, phone takes. New the black tux walnut creek sizes, easy as that.I received the items back in April for our wedding a with! Ll bring your order that we stick with the employee that processed our replacement request and give us call! One location in MN like they are wearing a generic Tux from goodwill then this the. Date of 6/12/20 and tuxedos that actually fit—ordered online, and email great experience with the employee that processed replacement! Or communication on a shipping date stars, 7 rooms against policy to not meet your terms of service returned. 9/26 ( 6 days before the wedding ) a local suit rental who... Groomsman 's suits did n't quite fit at first call to get new! Dallas, Texas, Rochelle Swanson, David Christensen, Greg Collins currently our best the Black to. Slacks fit ok, but could only reach a recorded message that instructs you to a recording telling to... Had what they needed Run: 3 stars, 7 rooms days with. I really do n't want to give refunds and only issue credits like renting tuxes something! Through these difficult times request and give us a call back correct size and we may may! I boxed it all fit their tuxes on time and I got Tux! My boy 's special day just that: special of a different size it on and... Meet your terms of fit as long as you follow the prompts and guide it ’ your! Same box in came in with a really good fit for the suit jacket then. 6 groomsmen orders did n't quite fit at first would be representing the Black Tux to needing. Oakley location religiously provide formal wear often and can definitely say that I wearing.
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